Refund Policy

Last updated 4 August 2026

SPLAT is sold as a one time purchase of $49.99. If it is not right for you, you have a straightforward window to ask for your money back.

The 14 day window

You may request a full refund within 14 days of your purchase date, for any reason. You do not need to justify the request beyond telling us it is a refund you want; we would appreciate knowing why, since it helps us improve SPLAT, but it is not required.

What a refund does

Requesting and receiving a refund revokes your licence key. Once a refund is processed, SPLAT will no longer activate on a new machine, and any machine it is still active on will lose activation the next time it is able to check in. If you decide you want SPLAT again after a refund, you will need to make a new purchase.

How to request one

Send a refund request through the contact page, including the email address your purchase was made under. Refunds are processed back to the original payment method through our payment processor; how long it takes to appear depends on that processor and your bank, typically within a few business days of approval on our side.

After 14 days

Requests made after the 14 day window are considered on a case by case basis rather than guaranteed. If you are experiencing a problem with SPLAT outside the refund window, reach out through the contact page first: many issues are fixable, and we would rather fix a problem than lose you as a user.